Privacy Policy

This Privacy Policy explains how Ferchon Systems handles information when you visit our website or use our point-of-sale services.

Who we are

Ferchon Systems is based in Greenville, South Carolina. Business street address: [BUSINESS STREET ADDRESS].

Information we collect

Website inquiries: When you contact us, we collect your name, email address, business type, plan interest, and message.

Technical information: We process IP addresses for security and rate limiting, and browser information such as the browser’s user-agent string.

POS service information: If your business uses our service, we handle owner account details, staff names and PINs, orders, sales, inventory, and payment transaction records. Full card numbers are handled by the payment processor and are not stored by Ferchon Systems.

How we use information

We use information to respond to inquiries, provide and support the service, bill customers, protect the service, and comply with legal obligations.

How information is shared

We do not sell personal information. We share it only with service providers needed to operate the business—such as hosting, database, payment processing, and email providers—under confidentiality obligations, or when disclosure is required by law.

Retention and security

We retain inquiry information as long as needed to respond and maintain appropriate business records. Service records are kept as needed to provide the service and meet legal, tax, and accounting obligations, then deleted or de-identified when no longer needed.

We use reasonable administrative and technical safeguards to protect information. No system or method of transmission can be guaranteed completely secure.

Security incidents

We provide breach notifications in accordance with applicable South Carolina law, including S.C. Code § 39-1-90.

Cookies and tracking

We use essential cookies needed for the website or service. We do not use advertising trackers.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Your requests

You may request access to, correction of, or deletion of your personal information by emailing support@ferchon.com. We may need to retain information where the law requires it or where it is needed to provide the service.

Changes to this policy

We may update this policy from time to time. We will post the revised version here and update the “Last updated” date.

Contact

Ferchon Systems, Greenville, South Carolina, [BUSINESS STREET ADDRESS]. Email: support@ferchon.com.